Privacy policy
Privacy Policy
Detailed Pro Products PTY LTD (“Protools Warehouse”, “we”, “us”, “our”) understands the importance of protecting the personal information of our customers, business partners, stakeholders and suppliers that we interact with. We are committed to respecting your privacy and take the responsibility of protecting your personal information you provide us very seriously. We take care to comply with the Australian Privacy Principles (APP) contained in the Privacy Act (1998) that information you provide will be in accordance with the law.
This Privacy policy describes how we collect, use and dispose of personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. Changes to this Privacy Policy will be displayed as an updated version on our site.
What personal information do we collect?
We may collect information from you which reasonably identifies you as an individual, including:
- Contact details - your name, email address, telephone number and billing address
- Order information – shipping address, payment details, confirmation and details reasonably related to your shopping experience
- Shopping information – Items in your cart or wishlist, and
- Any other information you provide us when you submit an enquiry or contact us.
Shopify Payments information details are not captured on our website or servers. All payments are made through Secure Payment Gateways and not entered into Protoolswarehouse.com.au (Shopify Servers).
PayPal Payment information and details are processed through secure and encrypted payment services.
How do we collect your personal information?
We collect your personal information directly from you when you provide details through our website, contact us by phone, via email correspondence, from media and publications, from other publicly available sources and from third parties.
Why do we collect your personal information?
You may visit our website without identifying yourself. If you identify yourself (for e.g., by providing your contact details in an enquiry), any personal information you provide to Protools Warehouse will be managed in accordance with this Privacy Policy.
The collection of personal information is to provide our services to you. Our website uses cookies which stores personal information that you provide to track user traffic patterns, to assist when you revisit the website and measure the effectiveness of our marketing campaigns. You can disable and delete cookies in your browser. Even if you delete cookies, you can still use our site however your experience may be affected.
We may also use your Personal Information to:
- Answer questions, provide feedback or resolve complaints
- Market and sell our products and brands
- Provide you with marketing offers and information on our brands
- Comply with any legal requirements
- Communicate with you in the event of a product recall
- Prevention of fraud, including services to protect your information.
Social media and other third-party websites
Protools Warehouse use a number of third-party websites and social media platforms including Instagram, Facebook and YouTube. We may use information that you make public when you use these services or platforms. The types of information available for use by us may include images and text relating to us or our products, services, promotions and events.
You can access other third-party websites through our websites. Your use of these third-party websites is governed by their own policies. You should make sure that you have read and understood these policies. We may have arrangements in place with those third parties that allows us to collect or have access to the information that you share with them. We will not enhance the information that they hold about you.
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure in connection with our business (such as delivery, product repair, payment processing)
- Related or affiliate companies of Protools Warehouse; and
- Where required or authorised by law.
Security of personal information
Your Personal Information is stored by us in electronic format in Shopify data Centres. This is in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored will be kept by us for a minimum of 7 years.
Our site contains links to other websites that we have no control over. There are always risks in sharing information over the internet. While we take reasonable precautions so that our site is hosted and operated securely, you should also take precautions to protect your information.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Access to your personal information
You may request access to your personal information Protools Warehouse holds about you, or wish to update, modify or seek correction of it, contact us on info@protoolswarehouse.com.au
Protools Warehouse may charge an administrative fee to cover the charges of retrieving and supplying a copy of your personal information.
In order to protect your Personal Information we will require identification from you before releasing the requested information.
Protools Warehouse will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
Privacy policy enquiries or complaints
If you have any queries or complaints about our Privacy Policy, please reach out to us at:
E: info@protoolswarehouse.com.au
T: 02 8513 9670
Updated: 19 July 2023